Hello Money

Do your banking whenever it suits you, and bank even when you don't have data. Hello Money is secure with PIN protection and data encryption, simple to use with easy-to-follow menus, compatable with all phone brands, plus gives you access to waived transaction fees. Now you can also send money to anyone via CashSend - even if they don't have an account.

Dial *233# to get started and start banking, even if you don't have data

How to register (new user)
Dial *233#

Select Language(English or Swahili)

Select the self registration option

Enter account number

Press 1 to accept Terms and Conditions

Enter date of birth details as requested

Enter card number digits as requested

Enter debit card’s expiry date

Receive confirmation screen of successful registration

Temporary mobile banking pin will be sent to your device via SMS
How to change PIN
Dial *233#

Select 1 for "Forgot PIN"

Input "1" to continue

Input your account number and other personal details as requested(details pertaining to your date of birth and debit card details)

Input the new PIN and confirm.

Your PIN is successfully changed.
How to request a statement
Dial *233#

Select Banking services

Select Mini statement

Select Account number

Account mini statement details are displayed
How to use M-wallet
Dial *233#

Enter PIN

Select the ‘M-Wallet’ option from list

Select Funds Transfer to "Airtel Money" or "MTN Mobile Money"

Select if you are sending money to your own number or another number

Select option 3: New Beneficiary

Select the Mobile Money Operator

Input beneficiary mobile number

Press 1 to confirm
How to buy electricity
Dial *233#

Enter PIN

Select option 2: Pay bills

Select register a biller

Select the biller(Input ## to view the next screen of billers)

Enter meter number

Enter biller nick name

Press 1 to confirm

You will see a confirmation screen
How to do an Absa to Absa transfer
Dial *233#

Enter PIN

Select option 3: Funds transfer

Select register beneficiary

Select Absa account

Enter beneficiary account number

Enter beneficiary nick name

Press 1 to confirm

You will se a confirmation screen
How to top up airtime
For your own number:

Dial *233#

Enter PIN

Select option 6: Buy Airtime Top up

Select operator (Airtel/MTN/Africell/UTL)

Select to purchase airtime for your number

Select if it's a one-time/first-time transaction or to an existing beneficiary

Enter the mobile number if it's a one-time transaction

Enter airtime amount

Select the transaction Account

Press 1 to confirm details

You will see a confirmation screen

For another number:

Dial *233#

Enter PIN

Select option 6: Buy Airtime Top up

Select operator (Airtel/MTN/Africell/UTL)

Select to purchase airtime for Other Number

Select if it's a one-time/first-time transaction or to an existing beneficiary

Enter the mobile number if it's a one-time transaction

Enter airtime amount

Select the transaction Account

Press 1 to confirm details

You will see a confirmation screen
How to CashSend
Dial *233#

Select the ‘Cash Send’ option from list

Enter beneficiary mobile number

Input the amount

Create a 4-digit custom PIN for the transaction

Confirm the 4-digit PIN created at step 5 by re-entering it

Confirm the transaction, and receive a confirmation note of the transaction. An SMS will be sent to the number with the details of the CashSend purchase.

Send the PIN separately to the recipient for security reasons
How to transfer to mobile wallet
Dial *233#

Select the ‘M-Wallet’ option from list

Select Funds Transfer to "Airtel Money" or "MTN Mobile Money"

Select if you are sending money to your own number or another number

Select if this is a one-off transfer or a transfer to an existing beneficiary

Input the customer mobile number

Input the transaction amount

Select the account to be debited

Press 1 to confirm the transaction

Need more help?

Call us on:
0800 222 333 (Toll Free)
+256 (0) 312 218 348 (Network charges apply)

Email us:

absa.uganda@absa.africa

Bank your way with Absa's digital solutions

Dial *233# to get started and start banking, even if you don't have data

Need more help?